COLTE Partnership

Colchester

£12.21- £13.00 per hour

Admin & Clerical

27 Jun 2025

28667

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Receptionist/Care Navigator

About the Role

We have an exciting opportunity for an enthusiastic and pro-active receptionist to join the team based at our Colne Medical Centre. The role is offered on a part-time basis for 16-25 hours a week.

Responsibilities will include (but not limited to);

Booking appointments.
Greeting patients.
Answering queries from patients and outside agencies and/or signposting to appropriate members of staff.
Updating patient records.
Processing correspondence.
Liaising with patients using various different types of communication methods.

We reserve the right to retract the advert if a suitable person is found before the closing date.

About the Candidate

To be considered for the position, you will need the following;

Excellent communication skills.
Experience of working and providing customer services.
Experience of a busy reception/public environment desirable.
Flexibility to cover other shifts.
Experience of working in a general practice will be an advantage but training will be given to a suitable candidate.
Good standard of education including Maths and English.
Ideally you will have experience working within primary care, however this is not essential.
Experience of EMIS would be desirable, however full training will be given to a suitable candidate.
Friendly and positive approach towards patients and other visitors either in person or over the telephone.
Strong IT skills.

About Us

The Colte Partnership is very much ‘At The Heart of Primary Care’, being the largest GP Partnership in north east Essex; comprised of 8 local GP practices across Colchester and Tendring. We care for approx. 80,000 patients. Our head office is in Feering.

We pride ourselves on working to be at the forefront of primary care in our region, and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself – with specialist clinics, social prescribing and innovative support such as regular dementia cafes, armed forces support and even child first aid classes for parents.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.

We also work as a collaborative Primary Care Network (PCN) which spans across Colchester and Tendring:

- Riverside Medical Centre and Ardleigh Surgery
- Mersea Island Medical Practice, Tiptree Medical Centre and Rowhedge Medical Centre
- Walton Medical Centre, Colne Medical Centre and Wivenhoe Medical Centre

Disclosure and Barring Service Check - basic

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for a basic Disclosure to be made to the Disclosure and Barring Service to check for any current or unspent criminal convictions.

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