Patient Navigator

The Elizabeth Courtauld Surgery in Halstead are looking to recruit a patient navigator to join our reception team, offered on a part-time basis, working 16.5 hours per week.

The successful candidate will join a team that takes pride in its ‘can do’ approach. You will work within what can be a busy, often demanding, but highly rewarding environment.

Please note that there will be an initial four-week training programme for the successful candidate at the start of employment.

Key responsibilities include:

• Answering telephone calls in a timely and appropriate manner.
• Ensuring all visitors sign in and receive a badge.
• Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
• Handling patient or other outside agency queries and assisting in finding solutions.
• Receiving prescription requests and directing these to the prescription team.
• Taking payments for private fees and processing credit card payments.
• Ensuring the smooth and efficient running of clinics.
• Receiving and record requests for home visits.
• Ensuring that the clinicians are aware of patients who require immediate attention.
• Have a basic awareness / ability to deal with challenging behaviour.
• Making new and follow up appointments.
• Carrying out any other administrative duties as deemed necessary by the management or senior navigators.
• Receiving new patient registration forms.

This post is subject to a DBS check and satisfactory references.

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.