Care Coordinator/HCA

SS9 South PCN has an opportunity for a care coordinator/healthcare assistant to join our team on a full-time basis for 37.5 hours per week. The role will be based across Pall Mall and Highlands Surgeries in Leigh on Sea.

The post-holder will provide extra time, capacity, and expertise to our practice teams, helping us improve the care we provide to our patients.

The main duties of the role include:

• Support SS9-South PCN in the delivery of high-quality primary health care projects and systems.
• Support the management teams and clinical director to ensure the smooth running of the PCN operations.
• Coordinate attendance for the SS9-South PCN in meetings with external stakeholders, ensuring appropriate personnel attend in relation to PCN services.
• Coordinate the deliverance of seasonal covid vaccination programmes including ordering, arranging mutual aid, and reporting to the ICB.
• Oversee the deliverance of the Enhanced Access programme, to include setting rota’s, sourcing and agreeing staff allocations. Overseeing the usage of appointments and undertaking any required reporting to the ICB.
• Support rota and allocations for the ECP teams and provide daily support for allocation of visits and route planning.
• Liaise with practices own administrators regarding PCN staff availability, ensuring PCN staff rotas are aligned and available within the practices.
• Assist in HR provision ensuring appraisals/1-2-1’s and Return to Work meetings are delivered timeously.
• Arrange and coordinate mandatory training for clinicians and staff within the SS9-South PCN including practices own staff as well as PCN employed staff.
• Use of IT systems including clinical and administrative to support smooth running of the SS9 South PCN including updating holiday requests, appraisals and policies.
• Support the SS9 South PCN and associated teams with deliverance of services to housebound patients, which may include driving and chaperoning where appropriate.
• Provision of HCA support to housebound patients including phlebotomy, blood pressures, diabetic foot checks and other relevant services as required, within own range of competencies.

If you are a skilled care coordinator and healthcare assistant, with excellent person-centred planning experience and strong local knowledge for accessing key support, then we would love to hear from you.

The ideal applicant will have the following skills, experience and qualifications:

• Experience of working within healthcare, the voluntary or community sector, to support vulnerable groups.
• Diploma Level 2 in Health and Social Care, or an equivalent qualification (desirable not essential).
• Familiar with local resources and services, including how to access them.
• Motivated by helping people, with care and empathy.
• Able to deliver person-centred support in a non-judgmental way.
• Experience of completing holistic person-centred care planning assessments.
• Strong listening and communication skills.
• Ability to undertake HCA role including phlebotomy and blood pressures as a minimum. 

Our PCN is known as the SS9 South PCN and comprises a group of practices, Highlands and Pall Mall Surgeries, supporting 36,000 patients. Additional healthcare professionals are being recruited to work on behalf of Primary Care Networks. 

New roles include advanced nurse practitioners, clinical pharmacists, mental health professionals and social prescribing link workers.  By introducing a greater skill mix, local people will get more access to the support they need to keep people healthy and independent. 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions