About the Role

Southend Medical Centre are a small and busy GP practice looking to expand our friendly team and recruit a medical administrator. This position is offered on a full-time basis, (37.5) working Monday to Friday, 7.5 hour shifts, allocated on a monthly basis. The successful candidate must be available during surgery opening times 0800-1830.

Duties will include (not limited to):

Organising and processing letters for housing and benefits.
Organising and processing insurance requests forms.
Facilitating and recording outcomes of audits.
Monitoring and responding to surgery emails.
Creating and facilitating referrals, along with managing the outcomes and processing in line with surgery policies.
Reviewing and triaging administration tasks on our online platform and responding as required.

The role may also include reception cover for annual leave and sickness.

About the Candidate

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience.

Customer service experience is essential
General practice experience and knowledge of SystmOne would be desirable, but not essential as training will be given
Excellent attention to detail
Outstanding communication and organisational skills
A good telephone manner and be computer literate
Work well under pressure and always maintain confidentiality
The ability to work as part of a team

About Us

Southend Medical Centre is a 7300 patient practice with a friendly and supportive team that strives to provide an outstanding service to its patients. We are proud to be a multi-cultural surgery, we have been accredited with several awards including our Pride in practice LGBTQIA+ Gold award, our Veterans Friendly Practice award, our Dementia Awareness Practice award, our Trauma Informed surgery accreditation and were finalist in the Impact Awards Practice of the Year. We hold patient care at the forefront of our minds and we fly the flag for the future of healthcare by being a training and research studies practice.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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