Care Facilitator - Multi-skilled

Are you ready to break the mould and make a tangible difference in a diverse and dynamic community? Burlington Primary Care are an inner-town GP practice based in Ipswich. We are on the hunt for a passionate person to join our team on a full-time, permanent basis. Here is your chance to be part of something truly special. To find out more, read on!

Duties will include;

• The link between clinicians and clinical correspondence in the practice
• Scanning, coding and matching externally received documentation at point of source using SystmOne
• Act as the front-line interface between patients and the practice for the issue of prescriptions, adopting a professional and cordial manner at all times
• Provide and maintain a high standard of patient communication via telephone, letter and SMS, delivered with a customer focus to the practice population, adopting a professional and cordial manner at all times
• Work alongside clinical and administrative colleagues to facilitate the provision of preventative health care to the practice population.
• Liaise with patients and care facilitate enquiries so as to deliver healthcare outcomes in line with practice objectives and contractual responsibilities
• Provide secretarial support and cover

• Experience of working within healthcare as a healthcare assistant or administrator desirable
• Experience working with the public
• Good IT skills 
• Excellent communication and interpersonal skills
• Team player 
• Experience using a patient clinical system ideal

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.