Kingswood Medical Centre in Basildon is looking for a motivated and enthusiastic receptionist to join our busy, well-established team on a part time basis for between 30 hours per week, working alternate weeks of early and lates, 5 days per week.
Please note the early shift is 8am to 2pm and late shift 12:30-6:30pm. We can consider the hours over 4 days working Tuesday to Friday, 7.5 hours per day and alternate weeks doing early and late shifts. The early shifts being 8am-4pm and the lates 10.30am -6:30pm.
The main responsibilities will include the following:
- Greet patients politely and ensuring that the appointment system is run efficiently.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately and in timely manner.
- Signpost patients to the correct service.
- Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
- Enter and book requests for home visits including all relevant information.
- Explain practice arrangements and requirements for new and temporary patients.
- Accept registration forms from prospective patients ensuring adherence to practice policies, including the online requests.
- Process incoming and outgoing mail.
- Manage administrative queries, tasks, results, etc as necessary in an efficient and timely manner.
For further details, please see attached job description.