About the Role

Mendlesham Medical Group (Mendlesham Health Centre & Manor Farm Surgery) is looking to recruit two prescription clerks/pharmacy hatch assistants to join our busy dispensary team, supporting an important service at the heart of patient care. This is a part-time role offered on 20 hours per week (working pattern to be agreed).

The role is a mix of patient-facing hatch duties and prescription administration, helping to ensure repeat prescriptions and prescription queries are dealt with safely, accurately and within required timescales.

Full training will be provided.

The main responsibilities of the role include:

Process repeat prescription requests, ensuring these are actioned within 72 hours.
Check and respond to prescription requests received via email and other approved methods.
Deal with prescription queries from patients, community pharmacies, nursing homes and district nurses.
Keep repeat prescribing information accurate and up to date on the clinical system (SystmOne).
Send medication review letters and support the recall process where required.
Arrange prescribing-related monitoring, including blood tests (via ICE) and blood pressure checks.
Support the dispensary hatch service, serving patients collecting prescriptions and medication.
Liaise with the clinical team regarding prescription and medicine management queries.
Assist with prescribing incentive work, including reports and letters, in line with guidance.
Provide general dispensary administration and support the wider team as required.
Work flexibly across both sites and maintain up-to-date knowledge of prescribing guidance and practice procedures.

About the Candidate

The ideal candidate will:

Possess experience of working in a busy, public environment.
Applicants with a pharmacy or dispensary background would be an advantage.
Be flexible, with a positive attitude.
Demonstrate good team working and communication skills.
Demonstrate an excellent standard of patient care.
General practice experience and knowledge of SystmOne would be an advantage.

About Us

Mendlesham Medical Group is a friendly, rural GP practice based across two sites – Mendlesham Health Centre and Manor Farm Surgery, located approximately four miles apart. We provide care to around 7,800 patients and are proud to offer a supportive and welcoming environment for both patients and staff.

Our team includes GP Partners, salaried GPs, a Nurse Practitioner, and experienced nursing, dispensary and administrative teams who work closely together to provide high quality, patient-centred care.

Why work with us?

We are a close-knit practice where teamwork is genuinely valued. The dispensary plays a central role in supporting our patients, and we are looking for people who take pride in providing a helpful, efficient and safe service.

You will be joining a supportive team where training is provided, questions are encouraged, and staff are valued. The role offers variety, patient contact, and the opportunity to build skills across both dispensary administration and hatch duties.

What we offer:

Supportive working environment and full training provided
NHS Pension Scheme
On-site parking
Opportunity to develop skills within a busy dispensary team
A varied role across two practice sites

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure will be required from the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Apply Now

Other jobs like this

Similar