Ludham and Stalham Green Surgeries are looking to welcome a receptionist to our team. We are happy to consider applicants on a full or part-time basis as currently we have a few posts to fill so can be flexible.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Managing documents;
- Supporting the running of the general practice;
- Accepting, issuing and handing out, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.