Medical Secretary

• Provide an efficient and accurate secretarial service to the practice, GPs, and other healthcare professionals.
• Copy typing, letters, reports, patient referrals, meeting minutes, and memorandums, as well as handling telephone calls.
• Initiate and compose correspondence, both internal and external, in a professional and timely manner.
• Address patient concerns and complaints calmly and professionally.
• Undertake administrative tasks related to patient referrals, ensuring accurate maintenance and monitoring of practice records.
• Assist the practice team with clerical and administrative duties, including reports, process reviews, letter writing, emailing, and scanning as needed.
• Ensure compliance with practice policies, including Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality, and Health and Safety.
• Accurately update and monitor patient records and information systems, both manual and computerized.
• Resolve a wide variety of patient queries received via telephone, in person, and in writing.
• Liaise with other healthcare professionals, secretaries, and administration teams to coordinate patient care effectively.

• Audio- and touch-typing skills
• Strong administrative experience and good organisation skills
• Sound knowledge of medical terminology
• Excellent general IT skills including MS Office and experience of working with a clinical system
• Experience in read-coding and work-flowing clinical documentation
  
• Excellent communication skills 
• Understanding of the need to maintain confidentiality and data security, at all times
• Ability to multi-task and to work accurately under pressure
• Ability to work as part of a team, as well as independently
  
  

Benefits include: