About the Role

Bildeston Health Centre are delighted to offer an exciting opportunity for a motivated individual to join our friendly and supportive rural GP surgery. As part of the South Rural Primary Care Network (PCN), we are committed to delivering high-quality healthcare services to our local community.

This is a part-time role (18 hours per week), working Tuesdays and Fridays, 8:00am – 6:00pm, with the potential for additional hours to cover annual leave and sickness for the right candidate.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Responsible for issuing and distributing letters, completed forms, specimen bottles, and other documentation, ensuring accuracy, confidentiality, and timely handling.
Advising patients of practice procedures.
Accurately maintaining patient database and records, photocopying, filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.
Knowledge of SystmOne

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Bildeston Health Centre is a friendly and supportive practice, committed to delivering high-quality, patient-centred care to our local community. As part of the South Rural Primary Care Network (PCN), we work collaboratively with neighbouring practices and healthcare professionals to provide a wide range of services and ensure the best possible outcomes for our patients.

We pride ourselves on maintaining a welcoming environment for both patients and staff, where teamwork, respect, and compassion are at the heart of everything we do. Working in a rural setting allows us to build strong relationships with our patients and play a key role within the community.

🌟 What We Offer

A supportive and friendly team environment
Opportunity to work within a well-established rural GP practice
Involvement in a wider Primary Care Network (PCN)
Training and development opportunities
NHS pension scheme (if applicable)
Competitive salary (dependent on experience)
Opportunity for additional hours to cover annual leave and sickness
A rewarding role making a real difference in the local community

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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