About the Role

King Street Surgery is recruiting for a receptionist/administrator to join their busy team on a part-time basis, for 23 hours per week. The hours are to be worked in the following schedule:

Monday 9:00 - 18:30 (break: 13:30 - 14:00)

Wednesday 13:30 - 18:30

Thursday 14:30 - 18:30

Friday 13:30 - 18:30

Flexibility is required for holiday and sickness cover of colleagues.

The reception/admin staff form one team and provides cover across a range of administrative duties associated with the surgery. The post-holder will be part of this team, contributing to the smooth running of the practice by:

ensuring that all enquiries from patients in person or by telephone are handled efficiently and courteously.
filing, record-keeping and processing documents.
liaising with doctors and other members of staff.
preparing for each surgery, ensuring premises are tidy.
receiving and making telephone calls, and taking accurate notes.
booking and cancelling appointments, as necessary and deal efficiently with the computerised appointments system.
answering general enquiries and explaining practice procedures e.g. on registration, changes of address, etc.
issuing medication prepared by the dispenser, when the dispensary is closed, taking, and accounting for, any prescription charges due as appropriate.
maintaining and operating computer and manual administrative systems.
opening and closing surgery premises.
informing patients of hospital test results, as directed by the doctor.

Please note that the advert may be closed early if sufficient applications are received.

About the Candidate

All applicants should have the following skills, experience or attributes:

experience of working with the public in a frontline customer service role. Previous receptionist experience within a medical setting would be an advantage, though not essential as full training will be provided.
IT skills are essential: computer literacy, MS Word, email and the ability to learn new systems.
GCSE English and maths at grade A-C.
caring and empathetic.
team player.
hard-working.
ability to work under pressure whilst maintaining high standards.

About Us

King Street Surgery is a long established practice, offering a high-quality service to our patients, within a supportive and caring environment. As a training practice, across three sites, we are at the forefront of clinical practice and our practice ethos is one which supports training and development.

We have a list size of 21,150, with 7 GP partners, 12 salaried GPs, nursing team, paramedic, clinical pharmacists, management and reception/administration teams.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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