Cuffley & Goffs Oak Medical Practice are seeking an experienced and motivated Reception Supervisor to join our friendly and well-established team on a part-time basis for 33.5 hours per week. This is a key role supporting the smooth day-to-day running of reception services across our two practice sites, ensuring patients receive a professional, efficient, and welcoming service at all times.
Working hours will be:
- Monday: 08:00 – 13:00
- Tuesday: 08:00 – 18:30
- Thursday: 08:00 – 18:30
- Friday: 08:00 – 18:30
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Key responsibilities will include;
- Holding responsibility for the day-to-day supervision of reception and associated functions across two sites.
- Supervising the reception team and reception function.
- Dealing with day-to-day queries from reception, unexpected staff shortages and resolving day to day queries while also providing support to reception staff.
- Promoting a harmonious and professional atmosphere and acting as a role model to the reception team - supporting, motivating and promoting staff relations.
- Training of new reception team members in line with practice policies and procedures, ensuring ongoing reviews are conducted.
- Planning and implementing the staff rota, arranging staff holiday and sickness cover.
- General reception duties, including making appointments, dealing with patient queries and managing complaints.