Medical Secretary

• Working methodically and accurately with the ability to self-motivate, organise and prioritise own workload.
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Liaising with patients about their referral 
• Maintaining an accurate referrals database
• Actioning all incoming email relating to Referrals 
• Inputting data into the patient’s healthcare records as necessary
• Processing referrals using the electronic referral system (ERS)
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
• Managing all administrative queries as necessary, sending expedite letters to hospitals
• Supporting all clinical staff with general administrative tasks as requested
• Generating referrals on behalf of a clinician and sending patient relevant paperwork with their appointment or UBRN number to be able to book their own appointment
• Sending off Dexa referrals on behalf of a clinician
• Dealing with ASD/ADHD paperwork, ensuring forms are completed for a GP to then be able to check and sign off
• Monitoring worklists and sending responses to clinicians and hospitals 
• Franking of outgoing post 
  
  

The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis.

Experience of a clinical system is preferred but not essential. 

We are looking for the following skills:

• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• A clear and polite telephone manner
• Respectful of patient confidentiality
• Ability to work well as part of a team and autonomously.
• Understanding of SystmOne preferred but not essential.
• Previous experience of referrals and electronic referral service is preferred but not essential

We use Systmone clinical system and are rated Good with CQC.

For any enquiries, please email to Joe Barford; Operations Manager -  [email protected] 

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment. 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.