Receptionist

Patient services:

• Welcoming patients and visitors to the practice
• Answering incoming telephone calls professionally and courteously
• Booking, cancelling and rearranging appointments
• Signposting patients to the most appropriate service or healthcare professional
• Registering new and temporary patients
• Supporting patients with online services and access requests
• Responding to patient enquiries and emails
• Liaising with external healthcare providers and community services

Administrative duties:

• Scanning and processing patient documentation
• Workflow management and document handling
• Assisting with clinical coding and record maintenance
• Supporting prescription administration processes
• Monitoring and completing reception tasks accurately and efficiently
• Maintaining accurate patient records using practice systems

Team working:

• Working collaboratively with colleagues to deliver excellent patient care
• Supporting a positive and respectful team culture
• Contributing to service improvements and shared learning
• Following practice policies, procedures, and protocols

• Excellent communication and interpersonal skills
• Strong customer service skills
• Good telephone manner
• Good IT and administrative skills
• GCSE (or equivalent) in English and Maths
• Strong organisational and time-management skills
• Ability to manage competing priorities
• Understanding of confidentiality and data protection
• Ability to demonstrate initiative and sound judgement

It provides care to around 4,200 patients in and around Burnham Market.

In January 2022 the Burnham Market partners joined with Wells Health Centre and the two sites are running as sister sites within the same partnership.