Administrative Assistant

Woolpit Health Centre has an exciting opportunity for an Administrative Assistant to join our friendly and supportive administration team on a full-time basis.

We are looking for someone who is enthusiastic, reliable and organised, with a willingness to learn and develop their skills. This role would suit someone who is new to administration and looking to start a career in healthcare, as well as someone with previous administrative or healthcare experience who is looking for their next opportunity.

Duties will include: 

• Monitor the practice generic email inbox, responding to enquiries from patients, healthcare professionals, and third parties in a timely and professional manner.
• Process and transfer clinical records accurately, allocating documents to appropriate clinical workflows for GP review.
• Scan, upload and code clinical correspondence onto the patient clinical system while maintaining accurate healthcare records.
• Distribute daily pathology and laboratory results to clinicians for review through the clinical system.
• Monitor and action tasks within clinical and workflow systems efficiently to support smooth practice operations.
• Process and manage administrative and clinical correspondence through the Anima workflow system.
• Handle patient, staff, and healthcare professional enquiries effectively, both face-to-face and over the telephone.
• Answer incoming calls, transferred calls appropriately, and resolved queries in a professional and confidential manner.
• Register and process new patient registrations through the Healthtech-1 portal, including medical records and deductions.
• Carry out general administrative duties including scanning, photocopying, filing, and document management.
• Support the delivery of QOF (Quality Outcomes Framework) targets by contacting patients regarding annual health reviews and appointments.
• To support the reception team with processing online requests via Anima alongside the duty GPs
• Maintain confidentiality and adhere to practice protocols to ensure consistent, high-quality patient care and compliance with NHS procedures.
• Undertake additional duties as required by the Practice Manager, Operations Manager, Administration Lead, or the GP team.