About the Role

Fressingfield Medical Centre has an opportunity for a dispensary counter assistant to join our busy prescribing team, at the heart of our patient care service. This role is offered on a part-time basis, for 24 hours per week on Wednesday morning, Thursday and Friday. There is a small amount of flexibility in this if required.

The dispensary counter assistant will provide essential administrative and operational support to the dispensary team. The role is primarily focused on patient service, prescription administration, dispensary hatch duties, telephone enquiries, record management and workflow coordination. This is a non-dispensing position and does not include responsibility for dispensing, checking or providing advice on medicines.

Working as part of the wider dispensary team, the postholder will help ensure patients receive a timely and efficient service while supporting the day-to-day administrative functions of the dispensary. The role requires excellent customer service, organisational and communication skills and a proactive approach to supporting colleagues and patients.

The following are the core responsibilities of the prescription clerk. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Provide a welcoming and professional first point of contact for patients collecting medication or making dispensary enquiries.
Assist patients at the dispensary hatch, including handing out completed prescriptions and taking payments where required.
Process prescription requests in accordance with practice procedures.
Manage and respond to routine telephone, email and patient enquiries, escalating issues where appropriate.
Support the administration of repeat prescriptions and prescription tracking processes.
Liaise with patients regarding prescription readiness, medication availability and collection arrangements.
Maintain accurate patient records and undertake data entry on the clinical system.
File, scan and manage dispensary documentation in line with practice procedures and information governance requirements.
Support dispensary workflow coordination to ensure efficient patient service and effective workload management.
Assist with administrative aspects of stock ordering and inventory records as directed.
Maintain a clean, organised and efficient dispensary reception and hatch area.
Work collaboratively with dispensary, administrative and clinical colleagues to support the delivery of safe and effective services.
Identify and report any issues, concerns or potential service improvements to the dispensary manager.
Undertake any other reasonable administrative duties appropriate to the role.

Please see the attached job description for further information.

About the Candidate

The ideal candidate will:

possess experience of working in a busy, public environment.
be flexible, with a positive attitude.
demonstrate good team working and communication skills.
demonstrate an excellent standard of patient care.

General practice experience and knowledge of SystmOne would be an advantage.

About Us

Fressingfield Medical Centre is a dispensing practice operating over two sites, and have an excellent relationship with our patient population of around 6,500, dispensing for approximately 95% of them.

Our practice comprises a strong and diverse team of 3 GP partners, nurse practitioners, practice paramedics, an experienced nursing team and an efficient and accomplished team of care co-coordinators, administrators and secretaries. Teamwork and collaboration are at the core of the practice.

We consistently achieve highly in QOF in comparison to the national average at year end and were rated "Good" by CQC. Our patients regularly report positive responses via the Friends and Family test and review us to be a good, well-organised and efficient practice.

We utilise SystmOne and Ardens to support our practice and patients.

We offer a very competitive salary and access to the NHS pension scheme.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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