Location
Hertsmere
Department
Attenborough Surgery, Bushey Medical Centre
Advertising Salary
£11.50ph
Function
Admin & Clerical
Careers Site Advertising End Date
12 Sep 2024
About the Role
Attenborough Surgery, Hertsmere, is seeking a medical receptionist, on a part time basis, to join our team, due to our continued increase in the volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken. 
 
We are looking for a candidate to work 1 morning & 2/3 afternoon shifts, typically the shifts are 6 hours long, the morning shift, 8am-2pm and the afternoon/evening shift, 1.30-6.30 or 8pm depending on whether there is a late clinic.
 
The principle duties include:
  • Greeting and directing patients as they arrive for appointments.
  • Dealing with telephone requests and enquiries.
  • Processing repeat prescription requests.
  • Making appointments for practice patients with the appropriate healthcare professional.
  • Processing requests for home visits.
  • Taking and delivering messages.
  • Processing non NHS claim forms and private referral letters.
  • Collection of Fees for non-NHS work.
  • Updating patient computer records as required.
  • Informing patients the results of test and investigations.
  • Testing the clarity of the telephone message in accordance with practice procedures.
  • Receiving specimens from patients, and batch delivery to collection point.
  • Other one off essential duties deemed necessary to ensure the smooth running of the practice. e.g. making tea, tidying the workplace, assisting the doctors, etc.
About the Candidate
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
 
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
  • GCSEs or equivalent in maths and English.
  • Customer Service experience.
  • Call centre experience.
  • General computer skills.
  • Medical Receptionist and EMIS Web experience is an advantage but not essential.
 
About Us
Attenborough Surgery is a long established, award winning, forward thinking GP practice. We have a practice list size approximately 30,000 patients and are based over 4 surgery sites within 15 minutes drive of each other, serving the population of Bushey and Watford.
 
We are 5 minutes drive from junction 5 of the M1. We are a single practice primary care network and a well-established training practice, respected for our collaborative working, training, teaching, and personal development within our team.
 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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