Receptionist / Administrator

Helix Medical Centre in Bishops Stortford are seeking an enthusiastic & proactive receptionist/administrator to join their small, friendly team, on a full-time basis.   We have 2 roles as follows:

• Tuesday 8am to 6:30pm
• Wednesday 8am to 6:30pm
• Thursday 9am to 7:30pm
• Friday 8am to 6:30pm

• Monday 8am to 6.30pm
• Tuesday 9.30am to 8pm
• Wednesday 8am to 6:30pm
• Thursday 9am to 6:30pm

Main duties to include:

• Receiving patients, making appointments, and dealing with requests for visits and taking messages.
• Offering general assistance to the surgery team and projecting a positive and friendly image to patients and other visitors, either in person, via the telephone or in written communication.
• Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertaking a variety of administrative duties to assist in the smooth running of the surgery including the provision of secretarial and clerical support to clinical staff and other members of the surgery team.
• Facilitating effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Please see attached job description for full details.

The practice are looking for the following skills and experience:

• Previous experience within a busy GP practice is essential.
• Good working knowledge of SystmOne clinical system, so you are able to hit the ground running supporting our team, along with our patients.
• A quick learner,
• Possess excellent communication and organisational skills.
• Have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately - remaining calm under pressure.
• A team player.
• Positivity and a robust nature are a must!

You will be required to cover additional hours re staff holidays and sickness – sometimes at short notice, which may include a later finish.

Helix Medical Centre are a growing, family orientated training practice with a growing list size of currently around 9700 patients and our dedicated staff have built an excellent reputation in meeting patients’ needs. We have modern facilities & are based within Herts & Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern general practice.

We are members of the local primary care network providing extended services as a hub to the local community. We also work with allied health professionals together with an expanding complement of ARRs staff including physician associates, clinical pharmacist, health and wellbeing advisor, care co-ordinator, social prescribers and first contact physio etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.