Location
Biggleswade
Department
Saffron Health Partnership
Advertising Salary
£12.13ph
Function
Admin & Clerical
Careers Site Advertising End Date
15 Nov 2024
About the Role

Saffron Health Partnership is looking for a Patient Liaison Officer (PLO) to join our Patient Services Team. The position is for 6 months to cover maternity leave working 35 hours a week working Monday to Friday in our Biggleswade and Sandy sites.

The role:

  • Answering, navigating and forwarding incoming phone calls, using a complex appointments system, in a large office, with many interruptions.
  • Signposting patients to the most appropriate service.
  • Greeting patients at a busy reception.
  • Providing basic and accurate information in-person and via phone/email.
  • Performing other clerical duties such as emailing, photocopying, and scanning documents.
  • Accepting, issuing, and handing out letters, completed forms, specimen bottles.
  • Advising patients of practice procedures.
  • Handing out dispensed medication to patients when required.
  • Registering new patients.
About the Candidate

Essential:

  • Excellent co:mmunication skills, with a clear and polite telephone manner.
  • Ability to show personal resilience in a fast paced, sometimes challenging environment.
  • Experience of working with the public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet”.
  • Strong IT and administration skills.
  • Providing a professional and effective service to patients.

Desirable:

  • Previous experience of working in a reception or administrative role in a GP Surgery.
  • Providing telephone and face-to-face access for patients to book, cancel and check appointments.
  • Experience of SystmOne.
About Us

We are a long-established surgery with over 22,000 patients. We a very friendly team serving patients from our 3 sites in Biggleswade, Sandy and Langford.

The patient services team is made up of experienced and supportive team and led by the patient services manager. Day-to-day support will be given by a team leader. With that in mind, if you would like to be considered for this role  please do apply. For an informal chat please contact Sam Herbert at [email protected]

 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Apply Now

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