Medical Secretary

Ambrose Avenue Group Practice is thrilled to announce an excellent opportunity for a medical secretary to join our team on a full-time basis. The position is for 37.5 hours per week spread over five days, although part-time applications will also be considered.

As a medical secretary at Ambrose Avenue Group Practice, you will play a vital role in supporting our GPs and enhancing the care experience for our local community.

Key responsibilities:

• Provide an efficient and accurate secretarial service to the practice, GPs, and other healthcare professionals. This includes copy typing, letters, reports, patient referrals, meeting minutes, and memorandums, as well as handling telephone calls.
• Initiate and compose correspondence, both internal and external, in a professional and timely manner.
• Address patient concerns and complaints calmly and professionally.
• Undertake administrative tasks related to patient referrals, ensuring accurate maintenance and monitoring of practice records. Assist the practice team with clerical and administrative duties, including reports, process reviews, letter writing, emailing, and scanning as needed.
• Ensure compliance with practice policies, including equality and diversity, information governance (including Data Protection Legislation), Confidentiality, and Health and Safety.
• Accurately update and monitor patient records and information systems, both manual and computerized.
• Resolve a wide variety of patient queries received via telephone, in person, and in writing.
• Liaise with other healthcare professionals, secretaries, and administration teams to coordinate patient care effectively.

• A permanent employment contract.
• A competitive salary with increments based on professional development.
• Membership in the NHS pension scheme.
• Support for your personal and professional development.
• Excellent training and development opportunities.
• Enjoy an impressive total of 25 days of annual leave, along with eight bank holidays (pro-rata); this increases with your continuous years of service in the NHS. This generous leave policy promotes a healthy work-life balance and rewards your commitment and dedication to the healthcare profession.
• Bike rack available.
• Shower facilities.
• Convenient access to the A12, with routes to London and Ipswich.