About the Role

We are seeking to recruit an enthusiastic and flexible care navigation supervisor, with excellent interpersonal skills, to join our fantastic teams at Derby Road and Pinewood Surgeries in Ipswich. The vacancy is offered on a part-time basis for 20.25 hours a week. The days and hours are as follows, however, this may be negotiable for the right candidate;

Thursday 8:00-18:30

Friday 7:45-18.30

Duties will include;

Provide leadership to the care navigator/reception team.
Deal with any escalated queries and requests from patients or team.
Ensure scanning and filling is up to date.
Assist the practice manager with any complaints.
Manage the reception rota arranging cover for absences.
Support the induction and training of new employees.
Carry out start and end of day procedures, ensure team follow procedures.

Flexibility is crucial to accommodate training, holidays and occasional sickness.

We plan to hold interviews w/c 15^th September 2025.

About the Candidate

To be considered for this position, you should be able to work calmly and professionally as part of a team, with the ability to multi-task.

You will also have the following;

Previous healthcare experience.
Flexibility.
Range of transferable skills.
A strong command of written and spoken English.
Excellent telephone manner essential.
Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.

About Us

Derby Road Surgery supports in excess of 19,000 patients from a diverse range of backgrounds. We have an established team with a strong focus on customer service and on developing and nurturing staff in order to deliver excellent standards of patient care. We are part of Suffolk Primary Care, which is a group of GP practices delivering patient care across Suffolk.

We use SystmOne and askmyGP to facilitate effective and efficient ways of working.

We offer a competitive salary along with other employee benefits, and the opportunity to join the NHS pension scheme.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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