Dispensary Manager

Key responsibilities include;

Leadership and management

• Lead and manage the dispensary team, ensuring effective staffing, training, and performance management.
• Organise staff rotas and leave to ensure adequate dispensary cover.
• Conduct regular team meetings and annual appraisals.
• Promote teamwork and effective communication within the dispensary and across the wider practice.

Dispensing and stock control

• Oversee the accurate and safe preparation, labelling, and dispensing of prescriptions in line with current legislation and practice protocols.
• Ensure correct storage, handling, and disposal of medicines, including controlled drugs.
• Maintain stock levels, minimise wastage, and monitor expiry dates.
• Conduct regular stock audits and manage ordering from wholesalers and suppliers.
• Manage drug recalls and safety alerts effectively.

Compliance and governance

• Ensure dispensary compliance with GPhC, NHS, and CQC standards.
• Maintain all required records (e.g., controlled drug registers, temperature logs, incident reports).
• Keep Standard Operating Procedures (SOPs) up to date and ensure all staff are trained accordingly.
• Lead on clinical governance, audits, and significant event reviews related to dispensing.

Financial and business management

• Oversee the financial performance of the dispensary, including drug purchasing, profitability, and reimbursement claims.
• Monitor FP34 claims and ensure accuracy of prescription submissions to the NHS Business Services Authority (NHSBSA).
• Identify opportunities for cost savings and improved efficiency.
• Support the Practice Manager in preparing financial reports and forecasting dispensary income.

Patient care and communication

• Provide advice and information to patients regarding medicines and their safe use.
• Handle patient queries and complaints promptly and professionally.
• Work collaboratively with GPs, nurses, and pharmacy teams to support safe prescribing and medication reviews.

Training and professional development

• Ensure dispensary staff maintain up-to-date qualifications and mandatory training.
• Support trainee dispensers and new staff in developing their skills.
• Keep personal knowledge current by attending relevant training courses and staying informed about changes in medicines management and NHS dispensing policy.

• NVQ Level 3 in Pharmacy Services or equivalent qualification
• Proven experience in a GP dispensary or community pharmacy
• Excellent knowledge of dispensing procedures and medicines legislation
• Strong organisational and leadership skills
• Attention to detail and accuracy
• Excellent patient facing communication and teamwork skills
• The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making
• The ability to be adaptable and flexible in your approach
  

• NVQ Level 4 / Accredited Checking Dispenser qualification
• Previous experience in a management or supervisory role
• Experience using GP clinical systems (e.g. SystmOne)
• Understanding of GP contract and dispensing regulations
• Business/financial management experience

• NHS Pension Scheme
• Benenden Health
• Staff Reward scheme
  
• Enhanced maternity

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.