Care Navigator

Join Our Team and Support Patients in Accessing the Right Care

We are looking for a friendly, organised, and proactive Care Navigator to join our busy and supportive general practice team on a fixed-term maternity cover contract, expected duration 6-8 months. Hours: 24 hours per week

This is an important patient-facing role, where you will be the first point of contact for many of our patients, helping them access the most appropriate healthcare professional or service while ensuring the smooth running of reception and administrative services.

If you enjoy helping people, working in a fast-paced environment, and being part of a caring healthcare team, we would love to hear from you. 

As a Care Navigator, you will help guide patients to the right healthcare professional or service, ensuring they receive the support they need in a timely and efficient way.

You will provide reception and administrative support, facilitate communication between patients and healthcare professionals, and help maintain a welcoming and organised practice environment.

Patient Support & Reception

You will:

• Welcome patients and visitors in a professional and friendly manner
• Assist patients in accessing the most appropriate healthcare professional or service
• Respond to patient enquiries at reception and over the telephone
  
• Record and pass on accurate messages to clinicians and staff
• Support patients with self-check-in systems and appointment booking
• Facilitate communication between patients and healthcare professionals
• Handle patient concerns or complaints in line with practice protocols
• Arrange interpreters where required
• Record requests for GP home visits and ensure accurate information is passed to clinicians
• Scan, file and distribute patient documents promptly
• Maintain and update patient records on the clinical system
• Process new patient registrations and record amendments
• Prepare repeat and acute prescriptions for GP signature
• Send recall letters for chronic disease clinics
• Issue DNA (Did Not Attend) letters
• Process incoming and outgoing mail
• Maintain tidy waiting areas and ensure patient information leaflets are stocked
• Assist clinicians with typing letters, reports and referrals
• Photocopy, scan and complete other administrative tasks as required
• Accept payments for private services and issue receipts where necessary
• Provide administrative support to clinicians and the wider practice team
• Cover reception duties during breaks or staff absence
• Attend staff meetings and participate in annual appraisal
• Work flexibly when required, including across practice sites if necessary
• Act as a chaperone when required during clinical consultations
• Support start and end of day procedures to ensure the practice is ready for patients
• Carry out routine administrative and system tasks

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

• An experienced administrator, with excellent IT, time management and organisational skills.
• Ability to communicate effectively, working in a confidential and discreet manner.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as independently.
• Primary care experience is desirable but not essential.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

• NHS Pension Scheme: Defined benefits scheme, Life insurance, Family benefits, including adult dependents & children's pensions
  Ill health benefits, 23.7% employer contribution
• Electric Car Salary Sacrifice Scheme: Low monthly payments, no deposit, no credit check, Fully comprehensive insurance, servicing, tyres & breakdown cover. Up to £2,000 annual SPC contribution (subject to conditions)
• Flexible Working Arrangements.
• Eye care vouchers
• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• High street discounts via our online portal
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships