Team Lead Care Navigator

Be the heartbeat of our front-of-house team.

Are you a natural organiser who thrives in a fast-paced environment? Do you enjoy supporting others, leading by example, and making a real difference to patient care every single day?

We’re looking for an enthusiastic, proactive Team Lead Care Navigator to guide and support our reception and care navigation team while helping our practice run smoothly and efficiently.

This is more than just a leadership role — it’s an opportunity to shape patient experience, empower colleagues, and play a key part in the smooth running of a busy and friendly practice. 

Leading & Supporting the Team

• Providing day-to-day leadership and being the go-to person for support and guidance
• Coordinating annual leave, sickness and absence, and supporting staff appraisals
• Helping to manage conduct matters in partnership with the Line Manager
• Facilitating internal and external training opportunities
• Supporting team development and creating a positive, motivated environment

Keeping Everything Running Smoothly

• Assigning AskMyGP requests and running batch reports
• Supporting new patient registrations and PDS updates
• Providing cover for pathology and Out of Hours report filing
• Assisting with Flu Clinics and insurance administration
• Acting as a Key Holder and supporting Fire Safety compliance

Supporting Patient Care

• Assisting with care navigation and general reception duties
• Supporting our Physicians Associates, Nurses, HCAs and wider clinical team
• Helping the Practice Manager with complaints handling
• Stepping in to support the scanning team when needed

We’re searching for someone who is:

• Organised and confident in coordinating people and processes
• Calm under pressure and solutions-focused
• A supportive and approachable team leader
• Comfortable managing rotas, deadlines and KPIs
• Passionate about delivering excellent patient service

Experience in a GP practice or healthcare setting is desirable, but most importantly, we’re looking for someone with the right attitude, leadership skills and commitment to teamwork.

• NHS Pension Scheme: Defined benefits scheme, Life insurance, Family benefits, including adult dependents & children's pensions
  Ill health benefits, 23.7% employer contribution
• Electric Car Salary Sacrifice Scheme: Low monthly payments, no deposit, no credit check, Fully comprehensive insurance, servicing, tyres & breakdown cover. Up to £2,000 annual SPC contribution (subject to conditions)
• Flexible Working Arrangements.
• Eye care vouchers
• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• High street discounts via our online portal
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships