Receptionist

Queens Park Health Centre are looking for 2 part-time receptionists to join our team. The main base will be The Village Medical Centre, Great Denham, however, applicants must be willing and flexible to work across all three practice sites as required.

Duties will include:

• Signposting patients and consulting with members of the Practice team
• Making patient appointments or answering patient queries face-to-face
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary
• Process appointment requests for future appointments from patients by telephone and in person
• Deal with visit requests
• Take telephone calls from patients about appointments and queries
• Accept test samples from patients and deal with accordingly
• Advise patients of relevant charges for private work (Non-General Medical Services), accept payment and issue receipts for same

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.