Beechwood Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 18 hours per week over 3 days. Shifts will vary, with the earliest start time of 07:45 and latest finish time of 19:00.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Accurately maintaining patient database and records, photocopying, filing and scanning.